Sticky notes are a cheap thing to get wrong and an annoying thing to be stuck with. You have 10 days from delivery to send an order back to Caliora Citadel, and a faster route than that if the parcel arrives damaged. This page sets out both.

The window

Start a return within 10 days of the delivery date. After that the window closes, except where the goods were faulty on arrival — that has no deadline beyond the 48-hour reporting rule below.

What we can take back

Pads must be unused, in their original packaging with tags, and accompanied by the invoice. For us that means the shrink-wrap unbroken or the dispenser box unopened. A pad that has had sheets peeled off cannot go back into stock, so we cannot accept it.

What we cannot take back

  • Opened or partly used pads, tabs and flags.
  • Personalised or custom-printed orders.
  • Clearance and final-sale stock.
  • Gift cards.

All four exceptions fall away if the item arrived damaged or defective — then it is covered below, whatever it is.

Damaged, defective, wrong or missing on arrival

This is the important one. If the parcel arrives crushed, if a pad has no tack at all, if we sent the wrong colour, or if something is missing from the box — record a short video as you open the parcel and email it to us within 48 hours of delivery. That clip is all the evidence we need. We arrange a free replacement or a full refund straight away, and you pay nothing towards return shipping.

How to start a return

Write to [email protected] with your order number and one line about what went wrong, from the email address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement. There is no form to fill in and no ticket number to memorise.

Who pays the return postage

If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you simply changed your mind, you arrange and pay for the return journey; we tell you exactly where to send it before you post anything.

How your refund is issued

Once the parcel is back with us and checked, approved refunds are processed within 7 business days. UPI payments return to the same UPI account. Cash on Delivery orders are refunded by bank transfer once you share your account details. You get an email the moment the refund leaves us; bank processing can add a day at the far end.

Exchanges

Want a different colour or a bigger pack instead of your money back? Say so in the same email and we will swap it rather than refund it, subject to stock. If the replacement costs more, we invoice the difference; if it costs less, the balance comes back to you.

Cancelled before it shipped

If the order has not left Gurugram yet, you do not need this page at all — the Cancellation Policy covers it, it is free, and the money is back with you in 5 to 7 business days.